🧂FAQ'S🪞
Fast answers to your biggest questions.
We've compiled everything you need to know about our service,
policies, and processes right here, so you can get back to what matters most.
Frequently Asked Question
How can I get a quote and book a cleaning service?
You can get a free, no-obligation quote by calling us, sending an email, or filling out the quick form on our “Contact Us” page. Once you approve the quote, we’ll confirm your first cleaning date.
What are your standard cleaning hours?
We typically operate from [7:00am] to [8:00pm], Monday through Saturday. Saunday or after-hours service may be available upon special request.
Do I need to be home during the cleaning?
No, you do not. Most of our clients prefer to provide us with a key, lockbox code, or entry instructions. Our cleaners are fully vetted, insured, and trained to respect your privacy and security.
What if I need to cancel or reschedule my appointment?
We understand that plans can change.
Cancellations made within 24 hours of your scheduled appointment will incur a fee equivalent to one hour of service.
Rescheduling within 24 hours of your appointment will incur a fee equal to half the service price to cover scheduling adjustments and staff time.
We always do our best to accommodate changes made in advance without additional charges.
How is the price of the cleaning service determined?
Our pricing is based on a few factors, including the size of your home/office, the type of service (e.g., Standard, Deep, Move-Out), and the frequency of cleaning (e.g., weekly, bi-weekly).
What forms of payment do you accept?
We accept [List accepted forms, e.g., credit/debit cards, bank transfer, and cash]. Payment is typically processed [When payment is processed, e.g., on the day of service or within 24 hours].
Are there any hidden fees?
No. The price quoted to you is the final price. Taxes and standard fees are included in your estimate. Any special requests outside the original scope will be discussed and agreed upon beforehand.
What is the difference between a Standard Clean and a Deep Clean?
A Standard Clean maintains a baseline level of cleanliness. A Deep Clean is much more comprehensive, including intensive cleaning of areas that aren’t regularly maintained, such as inside the oven, windows, or extensive dusting and scrubbing.
Do you bring your own cleaning supplies and equipment?
Yes, we can bring our own eco-friendly, non-toxic cleaning products and professional-grade equipment to complete the job. Please note that using our cleaning supplies may add a small fee to your total service price. If you prefer, we’re also happy to use your own cleaning materials—just let us know when booking so we can plan accordingly.
Do you clean windows or carpets?
Interior window cleaning is typically included in our Deep Clean or Move-Out services. We can provide professional carpet cleaning as an additional, specialized service.
What happens if I am not satisfied with the cleaning service?
We stand by our work with a Satisfaction Guarantee. If you are unhappy with any area we cleaned, please notify us within [6] hours, and we will return to re-clean the area for free.
How are your staff trained and vetted?
Every cleaner undergoes a thorough background check, professional training program, and continuous quality monitoring to ensure they meet our high standards for security and service.
What do I need to do before the cleaning crew arrives?
To help us clean efficiently, we ask that you tidy up by removing clutter, clothes, and personal items from the floors and counters. This ensures our team can focus on the deeper cleaning tasks.
Can I request the same cleaning team for every visit?
We do our best to ensure continuity! If you are happy with a particular team, we will happily schedule them for all your future appointments, provided they are available at your requested time. This helps ensure consistent quality and a better understanding of your specific needs.
How do you handle breakages or damages that occur during cleaning?
While our staff is trained to handle your property with the utmost care, accidents can happen. In the unlikely event of a breakage or damage, please notify us within [6] hours. Since we are fully insured and bonded, we will handle the incident professionally and arrange for the repair or replacement of the item.
What are the Premium Hygiene Add-Ons Included.
Our Prenatal Sparkle Deluxe service includes five premium hygiene add-ons designed to create a safer, purer environment for expectant families. These specialized treatments go beyond standard cleaning to sanitize, deodorize, and purify your home: Steam Disinfection – High-temperature steam kills 99.9% of bacteria and germs on contact, without harsh chemicals. Steam Cleaning – Deep-cleans surfaces such as floors, tiles, and grout using pressurized steam for spotless results. Air Purification – We use air-cleansing equipment or natural purifiers to reduce dust, allergens, and airborne particles. Aromatization – A gentle, baby-safe aromatherapy mist that refreshes the air and creates a calm, welcoming atmosphere. Surface Sanitization & Polish – Final wipe-down and polish with eco-safe disinfectants to ensure every touchpoint shines and stays germ-free. Each of these add-ons can also be booked individually for other cleaning packages upon request.
