Privacy Policy (Datenschutzerklärung)

Last Updated: November 2025
Effective Date: November 2025

Welcome to SparklingHauz Cleaning Services (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German privacy laws. This Privacy Policy explains what personal data we collect, the legal basis for processing, how we use it, and your rights regarding your information.

1. Who We Are (Verantwortlicher)

The data controller responsible for the processing of your personal data is:

SparklingHauz Cleaning Services
Address: Berlin, Germany
Email: info@sparklinghauzcleaningservices.de
Phone: (+49)-1573-9781316
Website: sparklinghauzcleaningservces.de

We provide residential, commercial, and business cleaning services within Berlin and nearby areas.

2. Personal Data We Collect (Erhebung von Daten)

We do not collect any personal data automatically, nor do we require registration or user accounts.

The only personal information we collect is what you voluntarily provide when:

Requesting a quote or booking a cleaning service.
Contacting us through our website form, email, or phone.
Making a payment through our payment partners.

This may include:

Name
Email address
Phone number
Service address
Payment details (processed securely by Stripe or PayPal)

We do not store your payment card details on our servers.

3. Legal Basis and Purpose of Data Collection (Rechtsgrundlage und Zweck)

We process your data solely for the purposes listed below and based on the following legal justifications under the GDPR:

Purpose of Processing	Legal Basis (Art. 6 GDPR)	Data Involved
To respond to inquiries and provide quotes.	Art. 6(1) lit. b (Pre-contractual measures)	Name, Email, Phone number, Service address.
To perform the cleaning service contract.	Art. 6(1) lit. b (Performance of a contract)	Name, Service address, Service details.
To process secure payments for the service.	Art. 6(1) lit. b (Performance of a contract)	Payment details (via third parties).
To comply with German tax and commercial laws.	Art. 6(1) lit. c (Legal obligation)	Invoicing and commercial communication data.

We do not use your data for marketing, newsletters, or advertising purposes.

4. Data Retention and Deletion (Speicherdauer)

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Active Customers: Data is retained for the duration of the service relationship.
Request Data: Data from quote requests that do not lead to a booking is deleted within 3 months of the last contact, provided no legal retention obligations apply.
Statutory Retention: We are legally required to retain certain financial and commercial records (such as invoices and contracts) for periods of up to 10 years under German commercial and tax law (HGB and AO). Data subject to these obligations will be restricted from processing and securely deleted after the mandatory period expires.

5. Third-Party Services and Data Transfer (Weitergabe und Drittländer)

We work with trusted third-party providers to process payments and operate our website securely. These partners only receive the data necessary for their specific function.

Stripe, Inc. – Payment processing
PayPal (Europe) S.à r.l. et Cie, S.C.A. – Payment processing
Website hosting provider – Maintains our website and server security

Data Transfer to Third Countries (Non-EU): Where our service providers (e.g., Stripe) are based in a country outside the European Economic Area (EEA), the transfer of data is secured by implementing Standard Contractual Clauses (SCCs) adopted by the European Commission, ensuring your data remains protected to an EU standard.

6. Data Security (Sicherheit)

Our website and servers are protected with SSL encryption and industry-standard security measures. Only authorized personnel have access to customer data, and all access is controlled and logged.

7. Your Rights Under GDPR (Ihre Rechte)

You have the right to:

Access (Art. 15): Request access to your personal data we hold.
Rectify (Art. 16): Correct incorrect or outdated information.
Request Deletion (Art. 17): Request erasure of your data at any time (the “right to be forgotten”), unless we are legally required to retain it.
Restrict Processing (Art. 18): Restrict or object to data processing.
Data Portability (Art. 20): Receive your data in a structured, common, and machine-readable format.
Lodge a Complaint (Art. 77): Lodge a complaint with the competent supervisory authority. Since we are based in Berlin, this is the: Berliner Beauftragte für Datenschutz und Informationsfreiheit (The Berlin Commissioner for Data Protection and Freedom of Information). Address: Friedrichstraße 219, 10969 Berlin, Germany.

To exercise these rights, contact us at: info@sparklinghauzcleaningservices.de

8. Cookies and Tracking (Cookies und Tracking)

We do not use cookies, tracking technologies, analytics tools, or advertising pixels on our website. Our website is plain and used solely for service information and contact purposes.

9. Updates to This Policy (Änderungen)

We may update this Privacy Policy occasionally to reflect legal or business changes. The updated version will always be posted on our website with a new “Last Updated” date.